FAQ

The Ins And Outs of How We Do Business

Billing & Pricing

Payments Accepted

Full payment is due the day of your service unless other billing arrangements have been made in advance. We gladly accept cash, check and credit card, via PayPal or Venmo.​​

 

If you have made other billing arrangements, payment is due within 5 days of billing. Payments not made within 5 days are subject to a late fee of 10% per week.

A $35 fee will be charged for each returned check.

Cancellation Policy

We understand that life sometimes throws you a curveball. So, if you need to cancel your scheduled cleaning service, we merely require that you give us 24-hours notice. This gives us the opportunity to fill that spot and keep our staff working a full schedule. If Green Cleaning of Newburyport receives less than 24 hours notice, if we cannot access your home, or if our service provider(s) is turned away when they arrive (for any reason), we reserve the right to charge a fee of fifty percent (50%) of the bill due for the service that would have been performed. 

One-Time, Deep, Move In/Move Out, and Post Construction Cleanings generally require a larger staff and more scheduling effort. As such, we require that you give us 48-hours notice of cancellation. If Green Cleaning of Newburyport receives less than 48-hours notice we reserve the right to charge a minimum fee of $50 per member of the team that was assigned to your home or business. 

All cancellations must be made through the office manager and/or owner by texting or calling both 917-757-9040 and 978-518-2752.

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Satisfaction Guarantee

We strive to exceed your expectations for quality cleaning services. We inspect our work before leaving your home. Occasionally and without intention our crew may miss something. While we do not offer refunds on services that have been provided, we will return on the same day and re-clean any areas of concern. If you are not available the same day, it will have to be as our schedule allows. You must contact us within 24-hours of initial service and we will come back and clean the specific area that did not meet your expectations.