FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

What products do you use?

At Green Cleaning of Newburyport, we have carefully chosen products* that are free of harsh chemicals, are biodegradable and toxin-free. We use microfiber cloths and mop heads because microfiber is environmentally friendly and can reduce your chemical intake by up to 90% while at the same time removing 99.9% of bacteria. Because we provide green cleaning services we do not allow the use of feather dusters, indoor brooms or non-microfiber cloths. We purchase products in bulk, recycle our bottles and implement efficient cleaning practices to reduce waste. We use only Dyson DC14 vacuum cleaners. It’s HEPA filter helps clean the air you breathe and the bagless design is approved for allergy sufferers. HEPA stands for High Efficiency Particulate Air Filter and is designed to trap 99.97% of all particles that inhabit our homes and office, including dust, dust mites, mold, pollen, insect parts, ashes, bacteria, animal dander, hair, etc. At Green Cleaning of Newburyport we continuously research to make sure our products are the best available. *On occasion we need to use SOS pads and/or Magic Erasers, which are non-toxic but not environmentally friendly. If you do not wish to have these used in your home please advise.



Can I cancel services while I'm on vacation?

When you decide to take some time off, and it occurs during your scheduled cleaning times, please let us know if you wish to skip a service appointment, as someone else may want your time slot while you are away.



What happens during inclement weather?

As we all know, the weather can be unpredictable. If we decide it’s unsafe to send staff out, you will receive a timely phone call, and we will re-schedule your cleaning as soon as possible. We also request that you clear your driveways and sidewalks for our safety.



What happens if I forget to leave my door unlocked?

The first one is on us, however, all subsequent occurrences will be billed as a cancellation. We make every effort to contact you in the event of a lockout, to prevent additional charges.



Do you provide references?

Yes, Green Cleaning of Newburyport would be more than happy to provide you with a list of references and contact information to allow you to inquire of their experience.



How many people will be there to clean my home?

The size of the Green Cleaning of Newburyport team depends on the size of your home and condition.



Do I have to be home during my cleaning?

No. In fact, many of our clients prefer us to clean when they’re out of the house.



Do I need to provide any equipment or supplies?

No. We furnish everything needed to clean your home. We have researched and selected supplies that are safer for you, your family, your pets, and the environment.



What if my cleaning falls on a holiday?

If your scheduled cleaning falls on a holiday that we observe, we will contact you to make alternative arrangements. Generally, we observe New Years Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.



I have pets, is that a problem?

Of course not, many of our clients have pets! Our employees love pets and are happy to have them around, as long as the pets feel the same way. But, please keep in mind that we are not responsible for your pets, that includes cleaning up pet messes. If you have a pet that likes to chew on things, we suggest that you crate them. We will be busy cleaning and can't keep an eye on them (or our cleaning supplies) while we're there. Please note that although you may think your pet is friendly, sometimes having a cleaner in their home can make them nervous. If our staff feels unsafe around your pet they may request that you put them away or we may come back at another time (this could subject to a cancellation fee).



Do you have Green Cleaning of Newburyport gift certificates?

Absolutely! Gift certificates are a thoughtful and much appreciated gift for new parents, college students, a family dealing with a stressful time, or just as a treat for a good friend. Buy one today!



Is Green Cleaning of Newburyport hiring?

We're always looking to add the right person to our team! Just send us an email detailing the best times to call.



Do you wash the dishes or take out the trash?

Sorry to say that we do not do dishes. We request that the sink be free of all dishes so that we can get to it in order to clean. All of the trash is emptied from the small waste baskets into the kitchen trash can. We do not take any trash with us when we leave.



When is my payment due?

Payment is due the day of service and/or within 15 days of invoice. Payments not made within 15 days will be charged a late fee of 10% per month. We accept cash, check, Venmo or PayPal.



Billing & Pricing

Payments Accepted

We accept cash, check and credit card, via PayPal or Venmo. Payment is due at the time of service unless other billing arrangements are made in advance.

Cancellation Policy

We understand that life sometimes throws you a curveball. If you need to cancel a house cleaning appointment, we request that you give us 24 hours notice; otherwise, Green Cleaning of Newburyport reserves the right to charge a fee of $50 up to the cost for your full cleaning.

Satisfaction Guarantee

If for any reason you aren’t happy with our professional cleaning services, contact us immediately. We will come back and clean the specific areas that didn’t meet your expectation. Simply notify us within 24-hours of your initial cleaning service.